Last updated: 10 September 2026

This page explains what information Foxpro collects about you, what we use it for, where it is stored and what rights you have over it. It was written in line with Decree 13/2023/ND-CP on personal data protection.

1. Who we are

Foxpro is a shoe and bag cleaning and repair shop in Ho Chi Minh City, operating through the website foxpro.vn.

Address: 1/56 Nguyen The Truyen, Tan Son Nhi, Tan Phu, Ho Chi Minh City
Phone and Zalo: 0388665129
Opening hours: 8am to 6pm, every day

2. Information we collect

2.1. When you book a service

The booking form on our website collects the following:

Your name and phone number, so we can contact you with a quote and schedule
Your email, if you would like to receive updates by email
Your address, only if you choose to have us pick up your items
The service you need, the number of items and a description of their condition
Photos of your items, if you attach them
The pickup and delivery option you choose

You must tick the box “I agree to let Foxpro contact me at the phone number above” before submitting the form. That is the basis on which we call you back, and you can withdraw it at any time.

2.2. When you track an order

The order tracking page asks for your phone number to find your order. We store nothing extra at this step apart from standard access logs.

2.3. When you call or message us

By phone, Zalo or Messenger, we keep your number and the parts of the conversation related to your order. Chats on Zalo and Messenger are also subject to the own policies of those platforms.

2.4. Automatically when you browse the website

Google Analytics 4 (ID G-MBSG28YB32): pages you view, device type, how you got here, and actions such as tapping call, tapping Zalo and submitting the booking form.
Google Ads (ID AW-18440575776): records which contacts came from ads, so we know whether our ad spend is working.
Language cookie from the page translation tool, to remember whether you are viewing the Vietnamese or English version.
Server logs: IP address, browser and time of access.

Apart from Google, the website does not use any other third-party analytics or advertising services.

People logged in to Foxpro's own admin accounts are not tracked, so the figures reflect real customers.

3. What we use that information for

Contacting you with quotes, confirming appointments, updating you on progress and arranging return dates
Recognising you when you come back, so you do not have to start from scratch
Keeping photos of the condition of your items as a record to compare before and after
Internal accounting for the work and revenue of the shop
Measuring ad performance and improving the website

We do not sell, rent or trade your information to anyone for marketing purposes.

4. Where information is stored and who can see it

Orders and contact details are stored in Google Sheets under the Google account of Foxpro.
Photos you send are stored on the website server.
New order notifications are sent to the internal group of the shop on Telegram.
Staff access with their own accounts. Technicians can only see orders assigned to them, and cannot see the customer list or the financial figures of the shop.
When you choose courier delivery, your name, phone number and address are passed to the courier for pickup and delivery.

Third parties that process data on our behalf: Google (Analytics, Ads, Sheets), Telegram, our website hosting provider and couriers when needed.

5. How long we keep it

Orders, contact details and photos of items: 24 months from the date the order is completed, so we can look up history and handle quality complaints.
Google Analytics data: according to the retention period set in our Google Analytics account.
Server logs: according to the policy of the hosting provider.

When the period ends, or if you ask us to delete it sooner, we delete that information.

6. Your rights

Under Decree 13/2023/ND-CP, you have the right to:

Know what information we hold about you and review it
Ask for it to be corrected if it is wrong
Ask for it to be deleted
Withdraw consent you gave earlier
Ask us to stop or restrict processing
Lodge a complaint with the competent state authority

How to do it: call or message us on Zalo 0388665129, or visit the store in person. Give us the phone number you booked with so we can find the right record. We respond within 72 working hours.

Note: if you ask us to delete your data while an order is still in progress, we will no longer have a way to contact you and return your items.

7. Opting out of tracking

You can block cookies in your browser settings, or install the Google Analytics Opt-out. This does not affect booking or order tracking.

8. Children

Our services are intended for adults. We do not knowingly collect information from children. If you are a parent or guardian and find that your child has sent us information, let us know and we will delete it.

9. Changes to this policy

When something changes, we update this page and the date at the top. Please check it before sending us new information.