Last updated: 10 September 2026

These terms apply to every shoe and bag cleaning, restoration and repair service Foxpro takes on, whether you book on the website, call, message on Zalo or bring your items in person. By leaving your items with us, you agree to the terms below.

1. Quotes and price approval

We inspect the actual item, or look at the photos you send, before quoting.
Our technicians only start work once you approve the price. No extra charges along the way.
Photo reviews and quotes via Zalo are free and carry no obligation. If you do not agree, that is fine.
If we discover other damage during the work that was not visible at intake, we stop and ask you first; we never do extra work and then charge for it.

2. Receiving and returning items

Three ways to get your items to our workshop: bring them to the store, have us pick them up anywhere in Ho Chi Minh City, or send them by courier from another province.

Every item we receive is photographed as found and given its own tracking code. You can check progress with that code at any time.
Any shipping fees are quoted before they apply.
When sending by courier, risks in transit are the responsibility of the courier. For high-value items, you should declare the value and buy shipping insurance.

3. Turnaround time

The time we give you when the price is confirmed is an estimate, counted in working days. Some reference times:

Standard combo cleaning: 3 to 4 days
Express combo: within 24 hours
Full sole replacement: 2 to 4 days, because professional adhesive needs time to press and cure

If something delays the work, such as needing to order soles or materials that are out of stock, we tell you as soon as we know rather than waiting until the due date.

4. Payment

Payment is due when you collect your items, unless we agree otherwise. For orders that need soles or special materials ordered in, we may ask for a deposit and will tell you before we start.

5. Your responsibilities

Describe the condition of the item accurately, including any previous repairs elsewhere. Knowing in advance helps us choose the right approach.
Remove all personal belongings from bags before sending them. Foxpro is not responsible for items left inside.
Do not send prohibited goods or illegal items.

6. Limitation of liability

Repair and restoration work is done on materials that are already old. Some risks sit in the material itself and nobody can see them in advance:

Aged leather may crack further during cleaning or disassembly
Original dyes may fade unevenly even after a test patch
Old glue that is bonded too deeply may scratch the base layer when the sole is removed

We tell you about these risks when we quote if we notice them. You have the right to decline the work.

If Foxpro is at fault and your item is damaged during the work, we take responsibility and talk with you directly to agree on a solution, based on the actual value of the item and the extent of the damage. We do not set a fixed cap for every case, because every item is different.

7. Finished items not yet collected

We keep finished items for 06 months from the day we tell you they are ready. During that time we will remind you at least once via the phone number you registered, and let you know before the period ends. After 06 months with no way to reach you, we have the right to dispose of the item to cover storage costs. Please keep your registered phone number up to date so we can reach you.

8. Warranty

See details in the Warranty Policy.

9. Brands

Foxpro is an independent repair service and is not an authorised dealer or direct distribution partner of Yonex, Asics, Nike, Adidas or any other brand mentioned on this website. Brand names and trademarks are mentioned only to describe the types of products we repair, and remain the property of their respective owners.

Repairs by an independent service may void the manufacturer's warranty. Keep this in mind for items still under the brand's warranty.

10. Photos of your items

We take before and after photos to compare with you. If we want to use result photos to promote our services, we only post photos of the item, never your name, phone number or any other information about you. You can ask us not to use photos of your items, at any time, even after they have been posted.

11. Personal data

See our Privacy Policy.

12. Disputes

Please call or message us on Zalo 0388665129 first. Most issues can be resolved with one call. If we cannot reach an agreement, the matter will be settled under Vietnamese law.

These terms do not limit any rights you have under consumer protection law.

13. Contact

Address: 1/56 Nguyen The Truyen, Tan Son Nhi, Tan Phu, Ho Chi Minh City
Phone and Zalo: 0388665129
Opening hours: 8am to 6pm, every day